PX502 and Retrospect (update)

(Update to previous post.)

I now have it working; here are the changes:

• New replacement PX502 from Quantum.
  
• Directly connected (via FC) to Retro CPU.
  (And therefore using only a single drive, since this CPU has only 2 FC interfaces. :()
  

Points to Quantum for (FINALLY) sending the full, new replacement unit instead of continuing to "nickel & dime" parts.

Points to EMC Insignia for suggesting a direct connect.

Serious points taken away from EMC Insignia for not working via a FC switch! :(

More points taken away from EMC Insignia for not adequately testing the PX502 - contrary to explicit support ("Qualified - Passed extensive in-house certification. Storage device is fully supported.") on their website.

More points taken away from EMC Insignia for saying they finally got a PX502 to test (!) and stringing me along on the results - still haven't heard and they last told me they'd give me an update a few weeks ago. :(

More points taken away from EMC Insignia for trumpetting that they'll be at MacWorld - talking about the moribund V6.1. I just hope and pray that's a smokescreen for the REALLY LONG overdue next version. We'll see soon enough...

Help! (PX502 and Retrospect)

I've got a Quantum PX502 tape library on Fibre Channel that I'm *attempting* to use with the EMC (formerly Dantz) Retrospect backup application (running under Mac OS X Server 10.4.10) - and it's giving me fits!

It won't complete a backup; each time, Retrospect loses contact with the PX502 before it completes; usually *well* before it completes. At this stage, it's usually an error 205 (from Retrospect) and "Bad reply received" from the PX502.

Quantum has sent NCR techs out to work on it, though it's actually gotten worse since they started. :/

EMC says the detailed SCSI log shows activity they're not familiar with - and they *just* got a PX502 to test (!) -- even though the EMC compatibility DB specifically shows this config as supported. (Quantum's DB also shows this is a supported config.)

Is there *anyone* out there using a PX502 with Retrospect? I'd appreciate *any* feedback at all!